**Our Vision: Spreading Joy through Exceptional Customer Service**

 

Companies globally spend a staggering $350 billion annually on contact centers. Despite this immense investment, only about 40% of customers report satisfaction with their customer service experience when they make a call.

 

Most of us have experienced the frustration that comes with contacting customer service. Long wait times, repetitive explanations, and impersonal interactions often mar the experience, leaving customers dissatisfied.

 

**Customer Service Shouldn't Take Weeks to Resolve Issues**

 

 

 

 

**Striving for Superior Customer Service for Everyone**

 

This ordeal highlighted the gap between the mission of customer service and its reality for Roger. Upon returning to UK, he met John, and together, they founded YourAI4Biz in 2020 with a clear mission: to make customer service a source of joy and satisfaction.

 

We now live in a time where technology allows us to reconcile efficiency with cost-effectiveness, creating customer service that is both better and more affordable.

 

**Enhancing Customer Service with AI-Powered Voice Agents**

 

Conversational AI can now engage with humans using the most natural medium: voice. By automating routine calls that require quick and straightforward responses, agents save countless hours, enabling them to focus on more complex and personalized customer requests. This makes customer service more efficient, responsive, and attentive—in essence, more human.

 

By integrating human and virtual agents, YourAI4Biz aims to ensure that each customer quickly connects with someone who can resolve their issue. Our long-term goal is to create a world where calling customer service is not a burden but a delightful experience